The title to this blog are the words that were spoken when I picked up the phone. To make a bad situation worse it happened on the weekend. After a series of questions it was very obvious we had to get a technician to site. There are two things our costumers hate > 1 > not having hot water on the weekend and >> 2 >> the call out fee on the weekend.
Once the cover was removed the problem was quickly identified. Unfortunately this job required spare hot water cylinder parts not available from your “average” plumbing supplier. Back the following day to replace the faulty solar hot water cylinder. Due to the size of the job the call out fee was not charged and we were able to get the solar hot water up and running the same day 🙂 everyone happy again.