Hot Water Cylinders NZ

1/177 Millwater Parkway, Silverdale

4.1 42 reviews

• phoenix shi ★★★★☆ a month ago
  I am happy with their work overall. They finished replacing the hot water cylinder in one day and took away all the rubbish related.
  But I think they need to improve their management, because the plumber was late for 2 hours than scheduled … More time , we contacted the management team several times, but the management team can not even call the plumber directly , what they only can do is to leave a message again and again.
• KKM ★☆☆☆☆ a month ago
  Left 5 messages over a week but no one called back.
  Someone answers every time and tells me that they will pass the message but never received a call.
  Sent enquiry through online too but still nothing.
  I also had to provide the same information … More every time as if they didn't have my past requests/enquiries.
  Doesn't seem like they have proper processes or systems to take customers enquiry.
  I went with another plumbing company due to lack of communication.
  Wouldn't recommend if you have urgent things to sort out.
• Gareth and Lisa Holland ★★★★★ 6 months ago
  Great pricing, product and installation. We were challenged with a tight time frame over xmas and Hot Water Cylinders came through brilliantly. They communicated really well and we are now enjoying great showers, and soon power bills … More as selected a new outdoor heat pump style cylinder.
• Chantel Farrugia ★★★★★ 7 months ago
  Troy was great, kept in contact and up to date on how my order was going and managed to squeeze me in before Christmas to get the work done. Really appreciate the work put in to get my cylinder sorted. Work was great, managed to fix my … More complicated cylinder and all is working great! Friendly team, highly recommend!
• Cecyl Dela Cruz ★★★★★ 7 months ago
  I had my HWC moved from inside to the back of the house to free up space and changed from low to mains pressure. Troy was easy to talk with. He answered all my questions. He organised it all. Ray who came to assess and install was very … More good. He did the work patiently and with excellent workmanship despite the rain. I was impressed with the quick response of this company. My only disappointment was that I was expecting a stainless steel cylinder but was out of stock. They only found out after I accepted the quote. I was quickly notified that it was not available.
  Despite that, I am pleased with what I have.
• Tu Dinh ★★☆☆☆ 9 months ago
  I organised for them to come beforehand to look at where they needed to do my replacement hot water cylinder as I wouldn't be at home on the day. They didn't bother to show up on two different days to do this. First time their … More excuse was they sent email to the wrong address to say they couldn't make it. And the second time they had no excuse at all and all their salesperson could say was they were really sorry. No phone call at either time to notify me that they weren't coming.
  On the day of the booked job, one guy turns up and says he couldn't lift the cylinder into place by himself and he needed to talk to his boss. They did send another person to assist him but this could all have been foreseen in advance.
  I had sent photos of the placement of the old cylinder and pointed out it needed to lifted about 1 m up when I got them to quote for the job so they could clearly see that. Or if they'd bothered to turn up the day before to look at the area as I had arranged with them then it would have also been apparent then.
  They did get the job done in the end but I wouldn't use them again, it's just not worth the hassle.
  Very poor communication.
• Theodore Williams ★★★★★ a year ago
  This is the second time I have used hot water cylinder nz and am very happy with the service they have given. The engineers were efficient and professional and gave good advice in a friendly and helpful manner. I have found the firm to … More be reliable and trustworthy.
• Chris Johnston ★★★★★ a year ago
  They updated my old, small and leaking low pressure system to a new RHEEM ECOPLUS 300L hot water heat pump system. This including updating my mixers and some of the old piping. This was all done to a very high standard. The ECOPLUS system … More is more than double the size of my old system but uses significantly less power to heat more water. I have not run out of hot water once since upgrading. The heat pump heat exchanger is also very quiet and even standing next to it I can only tell it is on due to the cool air coming out of it. I had several options for the placement of both the tank and heat pump unit and after discussions with the great install team we decided that outside and close together would work best, giving me options to repurpose the cylinder space inside. Having had it for several months I am very impressed with the system.
• Tom Hunter ★★★★★ 5 years ago
  Fantastic job. Almost too good to be true, but it was. Rang on Wednesday with a leaking gas Vulcan (21 years old). Got a callback within the hour (two other plumbers took 24, 48 hours respectively). Fixed price, no hidden charges, but I … More wasted five days waiting for a second quote - which was $1500 higher.
  When I did call on the following Tuesday your guy turned up on the Thursday as promised and three hours later had hot water. The plumber was also great. One piece of advice - put at least one advertising campaign out there. I'd never heard of you guys and since it's the Internet the fast response and fixed price was a little too hard to believe.
  But now I do 🙂
• Klaire S ★★★★☆ 4 years ago
  Overall a fine service. The water cylinder was installed without a problem and works well. However, during installation they had to remove the door to fit the cylinder but was not put back on properly. Now it sticks out. They also had … More to replace our pipes and we found out weeks later it was leaking in our basement. They did come back and fix this without further problem or charge. Friendly enough staff and arrived on time.
• Anita ★★★★★ a year ago
  Amazing Service , Excellent Communication , Quality Execution . Tenants are very happy with the brand new cylinder . Thank You !!!
• Daniel Smith ★★★★★ 3 years ago
  Three plumbers wanted to replace my 6 year old cylinder saying it cant be fixed. Hot water cylinders NZ fixed it. Good ???? Job. Thank you
• Manoj Kumar ★★★★★ 3 years ago
  We had a new mains pressure hot water cylinder installed. Good price, easy process and quality work. Happy to use again
• Kairos Life Coaching ★★★★★ 3 years ago
  Greatful to have our new Bosch heatpump hot water installed. Everything ran smoothly, everyone was professional and we are happy we can finally save on power. We recommend Hot water cylinder NZ and their installers.