This 500 litre hot water cylinder arrived on site this morning with a massive dent, thanks a lot Mr delivery company! Thankfully the cylinder is stainless steel (not enamel). Being a custom made hot water cylinder makes the decision very difficult to send it back and wait on a new one. Additionally we have staff onsite not being able to commence with the work until the matter is resolved. A quick phone call to the cylinder delivery company turned out to work wonders enabling us to give the costumer a decent discount on the hot water cylinder. Of course the full warranty will also continue to apply. Just a quick pressure test to confirm all is ok and off we go! Sometimes things don’t always go as planned but the main thing for us here at hotwatercylinders.nz is to have a good and “can do” attitude in finding a way to keep everyone involved happy. After all, the dent is really just “cosmetic” and after we faced it towards the wall and completed the installation you couldn’t even notice it was there. Another satisfying hot water cylinder happy ending!